Returns & Exchanges

At Fellow, we stand behind the quality of our brewing equipment and offer a 30-day return window for items in their original packaging. We want to ensure every cup you brew is perfect, so if you are not completely satisfied, we are here to help.

1

Initiate Your Return

Visit our online returns portal and enter your order number and zip code to start the process and receive a prepaid shipping label.

2

Pack Your Items

Carefully place the product in its original packaging with all included accessories and manuals to ensure it arrives back to us safely.

3

Ship It Back

Affix the prepaid label to your package and drop it off at any authorized carrier location; keep your tracking receipt for your records.

4

Receive Your Refund

Once our warehouse inspects the returned item, we will issue a refund to your original payment method within 7-10 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing